Refunds and Cancellation Policy
This Refunds and Cancellation Policy applies to all services provided by Shubham Tople (“we,” “us,” “our”). By purchasing or using our services, you agree to the terms outlined below.
Nature of Services
All services offered by Shubham Tople are custom, digital, time-based, and service-oriented, including but not limited to website design, development, consulting, strategy, maintenance, and related services.
Due to the customized and intangible nature of these services, refunds are strictly limited.
No Refund Policy
All payments are non-refundable once work has commenced.
This includes, but is not limited to:
Advance payments
Setup fees
Milestone payments
Monthly retainers
Consulting or strategy fees
Once time, resources, or capacity have been allocated to a project, no refunds will be issued.
Non-Refundable Circumstances
Refunds will not be issued for the following reasons:
Change of mind or business direction
Dissatisfaction based on subjective preference
Delays caused by the Client’s failure to provide content, feedback, or approvals
Inability to use the deliverables due to third-party platforms, hosting providers, or payment processors
Payment failures, card declines, or cross-border restrictions imposed by banks or Stripe
Cancellation by Client
Clients may request cancellation by providing written notice via email or official communication channels.
Upon cancellation:
All work completed up to the cancellation date remains payable
Any outstanding invoices become immediately due
Payments already made are not refundable.
Cancellation by Shubham Tople
We reserve the right to suspend or terminate services if:
The Client breaches any terms of the Services Agreement
Payments are overdue
Required information or cooperation is not provided
The Client engages in abusive, fraudulent, or unethical behavior
In such cases, no refunds will be issued for work already performed.
Chargebacks and Payment Disputes
Clients agree not to initiate chargebacks or payment disputes without first contacting us to resolve the issue.
Initiating a chargeback without prior written communication constitutes a material breach of agreement.
The Client is responsible for all chargeback fees, dispute fees, penalties, and administrative costs.
We reserve the right to submit contracts, communications, invoices, and delivered work to Stripe and financial institutions as evidence.
Third-Party Payment Processors
Payments processed through Stripe or other payment providers are subject to their respective terms and conditions.
We are not responsible for:
Card declines
Bank restrictions
Cross-border payment limitations
Fraud or risk assessments conducted by payment processors
Any fees imposed by these providers are the responsibility of the Client.
Refund Processing (If Applicable)
In the rare event that a refund is explicitly approved in writing:
Refunds will be processed to the original payment method only
Processing times depend on the payment provider and banking institution
Transaction or processing fees are non-refundable
Contact for Billing Concerns
Clients are encouraged to contact us directly for billing or service-related concerns before escalating to payment processors.
Business Name: Shubham Tople
Phone: +91 7387171001
Operating Hours: 9:00 AM – 5:30 PM (Monday to Friday)
Policy Updates
We reserve the right to update or modify this Refunds and Cancellation Policy at any time. Updates will be effective immediately upon posting on our website.